Support

Questions, bugs or ideas — a real person reads every email.

Reporting a bug? Include your iPhone model, iOS version and what you expected to happen.

We usually reply within two working days.

Is Routn free?

Yes, Routn is free to download and use.

How do I delete my account?

In the app, go to Profile → User account → Delete account. This permanently removes your account and plans from our systems, and it can't be undone.

How do I disconnect a calendar?

Open Profile → Synchronized calendars in Routn and disconnect it. You can also revoke Google access at myaccount.google.com/permissions, or Apple Calendar access in iPhone Settings → Routn.

My reminder didn't go off.

Check that notifications are on for Routn in iPhone Settings, and that a Focus mode isn't silencing it. Reminders are scheduled on your device, so battery saving can also delay them. If it still happens, email us with the time it should have fired.

Is my data sold or used for ads?

No. Routn contains no advertising SDKs and we don't track you across other apps. We do collect anonymous usage data (PostHog) and crash reports (Sentry) to fix bugs and see which features get used — never the content of your plans — and you can turn it off in Profile → Settings → Usage & diagnostics. We also use Loops to send the one welcome email after signup; it only ever receives your email address. See the Privacy Policy for exactly what we collect and why.